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Frequently Asked Questions

What areas do you serve?

ShineWorx proudly offers cleaning services across multiple residential and commercial locations. Whether you're based in the city, suburbs, or surrounding areas, we aim to bring our trusted service to your doorstep. Contact us with your zip code or location to confirm service availability in your area—we’re constantly expanding to better serve our community.

Do you use eco-friendly products?

Yes, we do! ShineWorx is committed to health and sustainability. Our cleaning solutions are non-toxic, biodegradable, and safe for children, pets, and the environment. You can breathe easier knowing your home is cleaned with products that support both wellness and green living. We also ensure reduced chemical exposure, eco-friendly packaging, and mindful waste management.

How do I book a service?

Booking with ShineWorx is easy and flexible. You can schedule a service through our website, call our support team, or message us on WhatsApp. Choose your preferred date, time, and service package, and our professionals will handle the rest. We also offer weekly, bi-weekly, and one-time bookings to suit your lifestyle.

What if I need to cancel or reschedule?

We understand that plans can change. Simply notify us at least 24 hours before your scheduled appointment to cancel or reschedule without any penalty. We’ll do our best to accommodate your new timing. Customer convenience is a priority at ShineWorx. Our flexible policies ensure peace of mind, even when unexpected changes arise in your schedule.

Are your cleaners background-checked and trained?

Absolutely. All ShineWorx cleaners undergo thorough background checks and complete rigorous training before joining our team. We ensure every staff member is professional, trustworthy, and knowledgeable in handling all cleaning tasks with care and expertise. Your safety and satisfaction are our top priorities with every visit.

Do I need to provide cleaning supplies?

No, you don't! ShineWorx professionals arrive fully equipped with all necessary supplies and eco-friendly products. You won’t have to worry about a thing—we bring everything needed to leave your space sparkling clean. If you have preferred products, just let us know in advance, and we’ll be happy to accommodate.

Is ShineWorx insured and bonded?

Yes, ShineWorx is fully insured and bonded for your peace of mind. We take every precaution to protect your property and our team. In the unlikely event of damage or incident, you’re covered. Our clients trust us not just for our quality service, but also for our professionalism, responsibility, transparency, and unwavering customer-first approach.